Frequently asked questions

Ordering and Delivery

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Q: How much lead time is required for placing an order?

A: Please place any order at least 4-5 hours in advance. For large orders of more than 50 people, we require at least 1 week's notice. This helps us ensure we have everything ready for your dining.

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Q: Can I request custom-made food?

A: Absolutely! We welcome custom food requests to cater to your specific preferences and dietary needs. Whether you have dietary restrictions, special requests, or simply want to personalize a dish, our skilled cook will be delighted to create a custom-made meal that suits your taste perfectly. Just let us know your preferences, and we'll be happy to accommodate your request.

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Q: Can I make a special request for a large order?

A: Of course! We welcome special requests for large orders of up to 100 Guests. Please contact us in advance, and we will make the necessary arrangements to accommodate your order.

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Q: Do you have vegetarian options available?

A: Absolutely! We have a variety of delicious vegetarian dishes that are prepared separately from our meat offerings to cater to our vegetarian customers.

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Q: Do you use separate utensils for meat and vegetable preparation?

A: Yes! In our kitchen, we ensure that we use separate utensils, cutting boards, and cookware for meat and vegetable preparation.

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Q: Where do you source your meat from?

A: We source our meat from reputable Halal-certified suppliers, guaranteeing that the meat used in our dishes adheres to strict Halal standards.

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Q: Which areas do you serve?

A: We proudly serve the Plano, Frisco, McKinney, Allen, Prosper, Celina, The Colony, and Carrollton areas.

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Payments

Q: What payment methods do you accept?

A: We accept various payment methods, including cash, credit cards (Visa, MasterCard, American Express), and digital payment platforms

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Q: Do you offer a pick-up service?

A: We now provide pickup options at our Plano kitchen for orders above $50

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Q: What is the delivery cost?

Delivery costs vary based on the distance from downtown Frisco, ranging from $1.99 to $5.99 for orders under $150. A separate quote will be provided for large catering orders to ensure accurate pricing.

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Tiffin Service

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Q: What is the Tiffin service?

We offer subscription-based meal delivery services tailored for busy individuals, emphasizing convenience, quality, and the variety of meals offered.

 

Q: How does the Tiffin service work?

Our Tiffin service allows you to customize your subscription to fit your dietary preferences, with options for weekly or monthly vegetarian and non-vegetarian meals.  If you need help or have specific requirements, please don't hesitate to contact us. We're dedicated to making sure your Tiffin experience is tailored to your liking.

 

Q: Can I change my Tiffin subscription plan?

Yes, You can modify your Tiffin subscription by giving advance notice. For any changes, please call us, and we'll gladly assist.

 

Q: How can I cancel my subscription?

We understand that things can change. If you're unsatisfied and wish to cancel your Tiffin subscription, we can do so within 24 hours of your request, ensuring you won't be charged post-cancellation.

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